A Guide to Our Return Policy

We believe that finding the perfect foundation garment should be a joyful experience. However, we also understand that shopping for intimate apparel online can present unique challenges. Unlike a t-shirt or a pair of jeans, a bra requires a precise fit that can be difficult to gauge from a product page alone. This is precisely why we have developed a straightforward, customer-friendly return policy. Our goal is to ensure you feel completely confident and satisfied with every purchase from our curated collection.

Our policy is designed with your peace of mind in mind. We want you to explore our assortment of high-quality lingerie and shapewear without hesitation. If an item does not meet your expectations, you are welcome to return it for a credit that can be used toward discovering a new favorite on our site. This approach allows you to continue your journey to find the perfect fit without the pressure of a commitment to a garment that doesn’t make you feel incredible.

Preparing Your Return

To ensure a smooth return process, the items you send back must meet a few simple conditions. All merchandise must be returned in its original, unworn, and unwashed condition . This means that the tags should still be attached to the garment, just as they were when you received them . We also ask that you return items in their original packaging to ensure they are protected during transit .

Given the intimate nature of the products we sell, hygiene is of the utmost importance. To that end, we ask that you take a moment to ensure your return meets the sanitary standards we uphold for all our customers. We recommend trying on items over your own undergarments to maintain their pristine condition . Please ensure that any protective hygiene strips are still intact and have not been tampered with, as returns will not be accepted if this is the case . Any signs of wear, such as deodorant marks, perfume, or damage, will make an item ineligible for return .

Guidelines for Specific Items

While we strive to be as accommodating as possible, some items require special consideration. Swimwear, for instance, should be tried on while wearing underwear for sanitary purposes. We respectfully ask that the protective sticker is not removed before you are certain you are keeping the item . When it comes to shoes, the original shoebox acts as part of the product’s presentation. Please pack the shoebox inside another box for shipping, as any damage to the original box may affect your return .

Making a Return

If you decide that an item isn’t right for you, please be aware that some items are marked as final sale and are not eligible for return . We encourage you to review the product page carefully before adding these items to your cart. To begin the return process, you simply need to visit our designated returns portal. This system is designed to guide you through the process efficiently, ensuring that your return is processed promptly.

We stand behind the quality of the products we offer. If you receive an item that is damaged or defective, please reach out to us immediately. We will work quickly to rectify the situation for you. We believe in the products we sell and want you to love them as much as we do.